CONSULAR MANAGEMENT VISIT TO BALI CONSULAR AGENCY

UNCLAS SECTION 01 OF 02 SURABAYA 000059 SIPDIS DEPARTMENT FOR CA/EX: ANTONE GREUBEL DEPARTMENT FOR CA/OCS/ACS/EAP: YOSHIAKI GOTOH DEPARTMENT FOR EAP/EX E.O. 12958: N/A TAGS: CMGT CASC CPAS ID SUBJECT: CONSULAR MANAGEMENT VISIT TO BALI CONSULAR AGENCY REF: 08 SURABAYA 098 ¶1. Summary: Supervisory Consular Officer (SCO) Terry Mobley visited Bali from June 8 - 9 to conduct the annual Consular Agency management review. During the visit, SCO and outgoing Bali-based Consular Agent Joshua Finch and newly hired Consular Agent Joseph Curtin reviewed Consular Agency operations. Consular Agent Finch, who will resign his position on June 17 to join the Foreign Service, and Consular Assistant Harimala, have done an outstanding job addressing the needs of a large and growing American citizen population in Bali. All goals established for the Consular Agency during the 2008 management review have been achieved. The primary goals/activities established for this year include arranging required consular training for the newly hired Consular Agent, organizing crisis management exercises for Consular Agency personnel, and obtaining the equipment necessary to begin accepting consular fee payments by credit card at the Consular Agency. End Summary Management Review -------------- ¶2. SCO Mobley visited the Consular Agency in Bali from June 8 - 9 to conduct the annual management review. Consular Agent Finch will resign from his position on June 17 in order to depart for Washington to begin A-100 and a new career as a Consular Officer. SCO met with outgoing Consular Agent Finch and newly hired Consular Agent Curtin. SCO conducted a formal cash count with both Consular Agent Finch and Consular Assistant/sub-cashier Harimala and reviewed their work requirements. SCO and Consular Agent Finch conducted an inventory of accountable consular items and reviewed the Office of Inspector General (OIG) checklist for Consular Agencies. SCO transferred the operating cash advance and accountability for accountable consular items from Consular Agent Finch to Consular Agent Curtin during the visit. Basic training was provided to Consular Agent Curtin in regard to providing emergency American citizen services, citizenship and passport services, proper storage of controlled items, storage of protected sensitive information, as well as general office procedures and security. Additionally, required ethics training and a copy of "Standards of Ethical Conduct for Employees of the Executive Branch" were provided to Consular Agent Curtin. Consular Agent Curtin has completed the Cyber Security Awareness course and will enroll in and complete the online Consular Fee Collection course before Consular Agent Finch's June 17 departure. Completed Improvements and Activities -------------- - ¶3. Following the annual Consular Agency management review visit in 2008, SCO and Consular Agent Finch agreed on several planned activities and areas for improvement (Ref A). During the past eleven months, those goals have been successfully addressed, including: development of a simple crisis response plan and contact list for use in responding to natural disasters, plane crashes, ferry sinkings, and terrorist incidents, procurement of a satellite telephone for the Consular Agency, development of additional standard operating procedures (SOPs) for routine American citizen services, consultations in Surabaya for both the Consular Agent and LES Consular Assistant, first aid training for Consular Agency staff provided by the Embassy's Medical Unit, and improvements to the Consular Agency's web page and inclusion of that page as a subsection of Consulate General Surabaya's web site. Planned Improvements and Activities -------------- ¶4. Based on SCO's review of the Consular Agency and discussions with both outgoing Consular Agent Finch and incoming Consular Agent Curtin, the following activities are planned for the coming months: --Order the equipment necessary to begin accepting consular fee payment by credit card at the Consular Agency. --Order replacement American flags for display at the Consular Agency. --Organize a crisis management exercise in coming months. --Arrange a time for the new Consular Agent and LES Consular Assistant to visit Surabaya and Jakarta for consultations. --Enroll the new Consular Agent in the American citizen services and Passport and Nationality portions of an upcoming Basic Consular course at the National Foreign Affairs Training Center. --Prepare to replace the existing ACRS SAV unit with the spare (existing unit has a minor issue that CA support has not yet SURABAYA 00000059 002 OF 002 been able to resolve). --Consider adding a combination lock to both the Consular Agent's office door as well as the door to the primary Consular Agency workspace (currently key locks are in use). MCCLELLAND