EMBASSY LILONGWE: CA/CST INSTALLATION/TRAINING EXIT

UNCLAS LILONGWE 000697 JOHANNESBURG FOR RCO KENT MAY SIPDIS E.O. 12958: N/A TAGS: KCSY CMGT AADP CVIS CPAS MI SUBJECT: EMBASSY LILONGWE: CA/CST INSTALLATION/TRAINING EXIT TELEGRAM ¶1. Visit summary: ¶A. Post visited: Lilongwe, Malawi ¶B. CA/CST installation and training team members: Bill Milburn Lance Constien ¶C. Post visit dates: December 3-16, 2009 ¶D. Post personnel contacted: Peter Ganser, Consular Chief Katina Caldwell, IMS William Cameron, EFM ¶2. Work summary: ¶A. Provided post all necessary user training for modernized consular systems applications per the refresher trip plan. ¶B. Provided post all necessary system administrator training for all modernized consular system applications per the refresher trip plan. ¶C. All workstations and servers at post meet the latest configuration and security standards per CA/CST checklists. ¶3. CA/CST installation and training work/action pending: ¶A. None ¶4. Post work/action pending: ¶A. Post was reminded to send hardware acceptance confirmation to CA/CST to verify receipt of equipment received from open remedy ticket. 212115, 204830, 184135 ¶B. Team requested Felix Likubwe to disable the following Administrator accounts: Liladmmilburnaw Liladmconstienld ¶C. Team requested Felix Likubwe to disable the following User accounts: milburnax constienlx ¶D. Team requested Peter Ganser to disable the following CST accounts: milburnaw constienld ¶5. Issues: ¶A. Consolidated IVO and NIV printing to one printer. ¶B. Assisted post in resolving items in Accountable Items. ¶C. Assisted post with ACS email issues. ¶D. Assisted post with scanning CAT-1 in INK. ¶E. Assisted post in resolving issue of returning case to NVC. ¶6. Post Acceptance/Comments: Post appreciates excellent support and training received during visit of CA/CST Harris Team. Consular Officer and Back-Ups, along with Consular Assistants, received invaluable refresher training and were able to work though several long-standing technical issues with consular system software. BODDE