UNCLAS LJUBLJANA 000192

SIPDIS


DEPT FOR DPM - ALEX KIRKPATRICK

FRANKFURT FOR RIMC

E.O. 12958: N/A
TAGS: ADPM AMGT SI
SUBJECT: LJUBLJANA -- CONTINUED UNCLASSIFIED POUCH PROBLEMS



1. This is an action request. Please see paragraph 5.


2. In July 2004, DPM switched over to Austrian
Airways to transport Post's unclassified incoming
pouches. Since then, Post has experienced constant
problems with pouches being late, or not arriving at
all, on scheduled dates. Post does not/not have
APO/FPO, and so relies on the pouch for delivery of
US mail.


3. According to the schedule set up by DPM, pouches
are supposed to arrive at the Ljubljana airport
every Thursday and Sunday. During the past four
months, we have actually received mail on Thursdays
only 20 percent of the time. One of the main
problems appears to be that instead of the pouches
being flown in from Vienna on the scheduled Thursday
morning OS-733 flight, the pouches are loaded in a
truck and driven to Ljubljana, a trip of
approximately four hours. The truck arrives too late
for us to receive the pouches; instead we receive
the pouches on Friday. Despite numerous inquiries,
we have yet to receive a satisfactory answer as to
why the pouches are trucked, rather than flown, in
to Ljubljana.


4. This week, for the third week in a row, the
pouches were not put on either the flight or a
truck. Over the past four months this has become a
common occurrence. This means all the pouches arrive
over the weekend, and we only receive US mail at the
Embassy one day a week.


5. ACTION REQUESTED. As everyone knows, mail is a
major morale issue. Post is frustrated with the
continued poor performance of Austrian Airways in
getting our pouches delivered on schedule. Post
requests that DPM look at Ljubljana's pouch delivery
schedule and develop a solution to this continued
problem. Post hopes for a positive reply from DPM
on this important issue. We appreciate the support
you provide us.
ROBERTSON


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2005LJUBLJ00192 - Classification: UNCLASSIFIED



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