CONSULAR MANAGEMENT VISIT TO BALI CONSULAR AGENCY

UNCLAS SECTION 01 OF 02 SURABAYA 000059

SIPDIS

DEPARTMENT FOR CA/EX: ANTONE GREUBEL
DEPARTMENT FOR CA/OCS/ACS/EAP: YOSHIAKI GOTOH
DEPARTMENT FOR EAP/EX

E.O. 12958: N/A
TAGS: CMGT CASC CPAS ID
SUBJECT: CONSULAR MANAGEMENT VISIT TO BALI CONSULAR AGENCY

REF: 08 SURABAYA 098


1. Summary: Supervisory Consular Officer (SCO) Terry Mobley
visited Bali from June 8 - 9 to conduct the annual Consular
Agency management review. During the visit, SCO and outgoing
Bali-based Consular Agent Joshua Finch and newly hired Consular
Agent Joseph Curtin reviewed Consular Agency operations.
Consular Agent Finch, who will resign his position on June 17 to
join the Foreign Service, and Consular Assistant Harimala, have
done an outstanding job addressing the needs of a large and
growing American citizen population in Bali. All goals
established for the Consular Agency during the 2008 management
review have been achieved. The primary goals/activities
established for this year include arranging required consular
training for the newly hired Consular Agent, organizing crisis
management exercises for Consular Agency personnel, and
obtaining the equipment necessary to begin accepting consular
fee payments by credit card at the Consular Agency. End Summary

Management Review
--------------

2. SCO Mobley visited the Consular Agency in Bali from June 8 -
9 to conduct the annual management review. Consular Agent Finch
will resign from his position on June 17 in order to depart for
Washington to begin A-100 and a new career as a Consular
Officer. SCO met with outgoing Consular Agent Finch and newly
hired Consular Agent Curtin. SCO conducted a formal cash count
with both Consular Agent Finch and Consular
Assistant/sub-cashier Harimala and reviewed their work
requirements. SCO and Consular Agent Finch conducted an
inventory of accountable consular items and reviewed the Office
of Inspector General (OIG) checklist for Consular Agencies. SCO
transferred the operating cash advance and accountability for
accountable consular items from Consular Agent Finch to Consular
Agent Curtin during the visit. Basic training was provided to
Consular Agent Curtin in regard to providing emergency American
citizen services, citizenship and passport services, proper
storage of controlled items, storage of protected sensitive
information, as well as general office procedures and security.
Additionally, required ethics training and a copy of "Standards
of Ethical Conduct for Employees of the Executive Branch" were
provided to Consular Agent Curtin. Consular Agent Curtin has
completed the Cyber Security Awareness course and will enroll in
and complete the online Consular Fee Collection course before
Consular Agent Finch's June 17 departure.

Completed Improvements and Activities
-------------- -


3. Following the annual Consular Agency management review visit
in 2008, SCO and Consular Agent Finch agreed on several planned
activities and areas for improvement (Ref A). During the past
eleven months, those goals have been successfully addressed,
including: development of a simple crisis response plan and
contact list for use in responding to natural disasters, plane
crashes, ferry sinkings, and terrorist incidents, procurement of
a satellite telephone for the Consular Agency, development of
additional standard operating procedures (SOPs) for routine
American citizen services, consultations in Surabaya for both
the Consular Agent and LES Consular Assistant, first aid
training for Consular Agency staff provided by the Embassy's
Medical Unit, and improvements to the Consular Agency's web page
and inclusion of that page as a subsection of Consulate General
Surabaya's web site.

Planned Improvements and Activities
--------------


4. Based on SCO's review of the Consular Agency and discussions
with both outgoing Consular Agent Finch and incoming Consular
Agent Curtin, the following activities are planned for the
coming months:

--Order the equipment necessary to begin accepting consular fee
payment by credit card at the Consular Agency.

--Order replacement American flags for display at the Consular
Agency.

--Organize a crisis management exercise in coming months.

--Arrange a time for the new Consular Agent and LES Consular
Assistant to visit Surabaya and Jakarta for consultations.

--Enroll the new Consular Agent in the American citizen services
and Passport and Nationality portions of an upcoming Basic
Consular course at the National Foreign Affairs Training Center.

--Prepare to replace the existing ACRS SAV unit with the spare
(existing unit has a minor issue that CA support has not yet

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been able to resolve).

--Consider adding a combination lock to both the Consular
Agent's office door as well as the door to the primary Consular
Agency workspace (currently key locks are in use).
MCCLELLAND