Identifier
Created
Classification
Origin
09SHANGHAI259
2009-06-12 03:42:00
UNCLASSIFIED//FOR OFFICIAL USE ONLY
Consulate Shanghai
Cable title:  

SHANGHAI FOREIGN AFFAIRS OFFICE HOLDS "UNPRECEDENTED"

Tags:  PREL CASC PGOV ECON TBIO KFLU ASEC AMGT CVIS 
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VZCZCXRO7187
RR RUEHCN RUEHGH
DE RUEHGH #0259/01 1630342
ZNR UUUUU ZZH
R 120342Z JUN 09
FM AMCONSUL SHANGHAI
TO RUEHC/SECSTATE WASHDC 8036
INFO RUEHBJ/AMEMBASSY BEIJING 2873
RUEHSH/AMCONSUL SHENYANG 2045
RUEHCN/AMCONSUL CHENGDU 2054
RUEHGZ/AMCONSUL GUANGZHOU 0511
RUEHHK/AMCONSUL HONG KONG 2222
RUEHIN/AIT TAIPEI 1841
RUCPDOC/DEPT OF COMMERCE WASHINGTON DC
RUEATRS/DEPT OF TREASURY WASHINGTON DC
RHEHAAA/NSC WASHINGTON DC
RUEHGH/AMCONSUL SHANGHAI 8683
UNCLAS SECTION 01 OF 05 SHANGHAI 000259 

SENSITIVE
SIPDIS

DEPT FOR EAP/CM, EAP/EX, EAP/PD (EMMONS),ECA/PE/C (KORYCKI),
OES/IHB
STATE PASS USTR FOR STRATFORD, WINTER, MCCARTIN, ALTBACH
DOC FOR ITA/MAC - DAS KASOFF, MELCHER, SZYMANSKI, COUCH, LEHRMAN
TREASURY FOR OASIA - DOHNER/HAARSAGER/CUSHMAN
NSC FOR LOI

E.O. 12958: N/A
TAGS: PREL CASC PGOV ECON TBIO KFLU ASEC AMGT CVIS
OFDP, CH
SUBJECT: SHANGHAI FOREIGN AFFAIRS OFFICE HOLDS "UNPRECEDENTED"
MEETING TO INVITE CONSULATES' FEEDBACK ON IMPROVING CITY SERVICES

Summary

-------



UNCLAS SECTION 01 OF 05 SHANGHAI 000259

SENSITIVE
SIPDIS

DEPT FOR EAP/CM, EAP/EX, EAP/PD (EMMONS),ECA/PE/C (KORYCKI),
OES/IHB
STATE PASS USTR FOR STRATFORD, WINTER, MCCARTIN, ALTBACH
DOC FOR ITA/MAC - DAS KASOFF, MELCHER, SZYMANSKI, COUCH, LEHRMAN
TREASURY FOR OASIA - DOHNER/HAARSAGER/CUSHMAN
NSC FOR LOI

E.O. 12958: N/A
TAGS: PREL CASC PGOV ECON TBIO KFLU ASEC AMGT CVIS
OFDP, CH
SUBJECT: SHANGHAI FOREIGN AFFAIRS OFFICE HOLDS "UNPRECEDENTED"
MEETING TO INVITE CONSULATES' FEEDBACK ON IMPROVING CITY SERVICES

Summary

--------------




1. (SBU) The Shanghai Municipal Foreign Affairs Office (FAO)
convoked Consular Corps representatives on June 9 for an
"unprecedented" meeting on improving Shanghai's service
environment for foreigners. With the Shanghai 2010 World Expo
approaching, relevant municipal government authorities must ask
themselves if Shanghai's goal of becoming an "international
metropolis" will be met, said FAO Deputy Director General Shao
Huixiang. Consulate representatives expressed appreciation for
the FAO's support during the H1N1 flu crisis, but diplomats from
Singapore and France expressed concern that the FAO's
notification to Consulates of foreign visitors in health
quarantine has not been consistent. Several diplomats raised
questions about government transparency in the run-up to the
Expo, and they pointed out that the lack of legal registration
for national chambers of commerce inhibits business cooperation.
A recent traffic accident between a taxi and a public bus that
resulted in the deaths of four Korean residents prompted a
discussion on traffic safety in Shanghai. A proposal to post
all information pertinent to foreigners on one municipal
government website elicited an enthusiastic response from the
FAO. The diplomats complained about the amount of time required
for new arrivals to receive diplomatic identification, which
then delays receipt of their personal effects. At the meeting's
conclusion, the FAO representatives thanked the assembled

diplomats for their recommendations and promised to hold similar
meetings every 3-4 months to "hear about your difficulties."
End Summary.



Shanghai FAO Holds "Unprecedented" Meeting

--------------




2. (SBU) Shao Huixiang, Deputy Director General of the Shanghai
Municipal Foreign Affairs Office (FAO) chaired the June 9
meeting on improving the city's service environment for
foreigners, which was attended by representatives of the
Consulates of the United Kingdom, France, Germany, Australia,
Japan, South Korea, and Singapore, as well as Pol/Econ Chief and
PolOff. Shao noted that he has worked for the Shanghai FAO for
27 years, but he sees the next year as a critical time for the
city's development. With the Shanghai 2010 World Expo just 300
days away, he said, addressing the needs of foreigners and
foreign organizations is more important than ever. Shanghai
must endeavor to improve its service environment for foreigners,
and all relevant municipal government organizations must ask
themselves if Shanghai's goal of becoming an "international
metropolis" will be met by the time the Expo opens its six-month
run on May 1, 2010. (Note: City officials have predicted as
many as ten million foreign visitors to Shanghai during the 2010
Expo, as well as sixty million domestic visitors. End note.).




3. (SBU) Shao stated that Shanghai now has more than 150,000
long-term (more than six months) foreign residents and last year
the city attracted approximately 6.5 million foreign visitors.
Whether in Shanghai for long- or short-term duration, foreign
visitors have high expectations for their living and working
environment, as well as for education and medical services, he
said. Many foreigners say Shanghai's service environment has
improved, but there is still much work to be done, Shao added,
pointing out that there remain significant language barriers and
burdensome administrative procedures. Shao told the assembled
Consular Corps that the goal of the June 9 meeting would be for

SHANGHAI 00000259 002 OF 005


the FAO to be "on the receiving side" to accept suggestions and
advice from Shanghai-based diplomats on how to meet foreigners'
needs.



H1N1 Support Good, But Need More Consistency

--------------




4. (SBU) As the major issue of the moment, the H1N1 influenza
and Shanghai's efforts to control the spread of the disease were
a major topic of discussion during the meeting. Australian
Consul General Tom Connor expressed appreciation for the FAO's
cooperation during the H1N1 crisis, particularly the FAO's
"quick advice and feedback" on cases involving Australian
citizens. Ang Choo Pin, Singapore's Deputy Consul General, and
Guillaume Roy from the French Consulate, however, both expressed
concern that the FAO's notification to Consulates of foreign
visitors in health quarantine has not been consistent. Ang Choo
Pin cited the case of the son of a Singaporean Minister who had
been quarantined without the Consulate's knowledge, and he
encouraged the Shanghai FAO to "write down in black and white"
the municipal government's quarantine procedures and provide
better contact information for those FAO officials who could
answer questions about specific cases.




5. (SBU) Shao responded that the FAO's H1N1 "Command Center"
always is reachable to obtain information on quarantine cases
involving foreigners. At the same time, he apologized to the
Singaporean Consulate for the "failure of the FAO's work" during
the case of the Minister's son. There still is much work to be
done on quarantine notifications, Shao admitted. Shao also
explained that Chinese health authorities are not permitted to
publicly identify specific individuals in quarantine, whether
there for sickness or just for suspected exposure, without the
consent of the individuals.



Transparency and the 2010 World Expo

--------------




6. (SBU) Several diplomats raised questions about government
transparency in the run-up to the Shanghai 2010 World Expo.
Australian Consul General Connor encouraged the FAO to promote a
"high level of transparency" as the Expo approaches, letting
foreigners know "what to expect and why," informing them of any
regulatory changes at the earliest possible stage. Pol/Econ
Chief added that foreign transportation companies in particular
are concerned about possible last-minute changes in regulations
that might affect shipping during the Expo's six-month period.
The German Consul General asked how security procedures during
the Expo might affect the resident foreign community. Shao
admitted that Shanghai's focus on security during the Expo might
cause inconveniences, but "greater security" would be for the
"greater good" during the Expo. Shao added that he does not
anticipate Beijing 2008 Summer Olympics-like problems obtaining
visas to visit Shanghai for the Expo since it is a six-month
long event. Shanghai Customs also is working to speed up its
clearances process, Shao added.




7. (SBU) At the same time, Consulate representatives pointed out
that the lack of legal registration for national chambers of
commerce inhibit business cooperation with government officials.

SHANGHAI 00000259 003 OF 005


Connor complained that the Australian Chamber of Commerce in
Shanghai is not legally registered, which deters stronger
business ties. In addition, the German Consul General noted
that Chinese companies are not permitted by law to join the
German Chamber. Pol/Econ Chief supported Connor's point, citing
the experience of the Shanghai American Chamber of Commerce
(Amcham),which remains an unregistered entity due to Chinese
law allowing only one chamber of commerce per nation in China.
Shao stated that many laws and regulations (especially those
pertaining to business) in China remain "backward," and
developing a proper legal framework for business associations
would need to be addressed by the Central Government.



Tragic Accident Prompts Discussion of Traffic Safety

-------------- --------------




8. (SBU) The circumstances surrounding an early June Shanghai
traffic accident between a taxi and a public bus that resulted
in the deaths of four Korean residents of Shanghai prompted a
discussion on traffic safety in Shanghai. The Korean
representative at the meeting characterized the city's traffic
safety situation as "very serious," stating that foreigners are
beginning to perceive Shanghai as a "dangerous" place to live.
Pol/Econ Chief added that emergency services are slow and
unreliable, meaning that if public buses or taxis run red lights
or pass illegally (as they often do in Shanghai),the odds of
surviving a serious accident are low, as was tragically
demonstrated by the recent accident involving the four Koreans.
Shao replied that traffic safety is very important, and the city
is implementing a new call center hotline number (912288) on
July 1, 2009 that foreigners can call either to seek language
interpretation help to communicate with their taxi driver about
their destination or to complain if the driver is driving
dangerously.



Foreigners Looking Online for One-Stop Info Shop

-------------- ---




9. (SBU) Following the traffic safety discussion, Pol/Econ Chief
pointed out that municipal government information available
online -- for example, including the new taxi hotline number but
also information on visa procedures, tax regulations, school
enrollment, obtaining Chinese driver's licenses and registering
automobiles, etc. -- is often confusing, housed on different
websites, and usually not in English. He proposed the FAO post
all information pertinent to foreigners on one municipal
government website. (Note: Consulate's American Citizen
Services (ACS) section was the source of the proposal, having
discovered most bureaucratic and legal procedures are unknown to
the majority of Americans. End Note.) The proposal elicited an
enthusiastic response from the FAO. Shao called it a "very good
recommendation," admitting that most municipal government
departments still have only Chinese websites, and if they are
translated into English, then the information is "not very
deep."




10. (SBU) Shao said municipal government authorities and the
Shanghai CPC Committee already had tasked the FAO to improve
information flow to foreigners, and the FAO would appreciate
Consulates' feedback on what information to include in such a
website. The Singapore Deputy Consul General noted that
Consulate websites also are an effective means to disseminate

SHANGHAI 00000259 004 OF 005


information, and he encouraged the FAO to share more information
with Consulates about existing regulations pertaining to
foreigners and timely notification of changes or new regulations
so that relevant information could be posted on their websites
and best targeted to those affected by those regulations.



Red Flags on "Red Cards"

--------------




11. (SBU) The diplomats complained about the amount of time
required for new arrivals in Shanghai to receive diplomatic
identification ("red cards" or "green cards" depending on
status) from the Ministry of Foreign Affairs in Beijing, which
then delays receipt of their personal effects here. There
appeared to be a disconnect between the FAO's understanding and
the Consulates' experiences with FAO representatives believing
the red card application process had been recently streamlined
to three weeks duration from application to receiving the red
card from the Ministry of Foreign Affairs in Beijing, while
Pol/Econ Chief, UK Consulate reps and others responded that the
time often continues to exceed six weeks. Shao himself
complained about the Customs policy that "contradicts itself" by
not releasing personal effects until a diplomat has received a
red card, and he insisted that the Shanghai FAO is trying to
provide a letter to Shanghai Customs that authorizes the release
of effects prior to receiving the red card.




12. (SBU) The Australian Consul General pushed the matter
further, stating that a three-week process for diplomats to
receive red cards remains unsatisfactory. He stated that the
Australian Foreign Ministry in Canberra can approve red cards
for Chinese diplomats at constituent posts in Sydney or
Melbourne in three workdays. He stated that the Australian
Foreign Ministry would be happy to share the details of their
diplomatic identification procedures with the Chinese Ministry
of Foreign Affairs.



Diplomats to FAO -- Other Odds and Ends

--------------




13. (SBU) H1N1 influenza, transparency and the Shanghai 2010
World Expo, traffic safety, municipal government information,
and diplomatic red cards dominated discussion during the
two-hour meeting; however, Consulate representatives also raised
the following issues:



--concern about the destruction of Shanghai's architectural
heritage;



--impact on foreigners of Shanghai's designation by the State
Council as a financial and shipping center;



--hassling of foreign tourists by beggars, shoe shiners, and
pick pockets;



SHANGHAI 00000259 005 OF 005



--improving vocational training to meet foreign companies' human
resource needs;



--improving the protection of intellectual property, especially
at retail outlets;



--streamlining investment approval procedures;



--providing more opportunities for foreigners to worship in
their chosen religious traditions;



--improving handicap access facilities at the Longyang Station,
where the Pudong International Airport magnetic levitation train
meets the municipal subway system;



--increasing English language signage throughout the city prior
to the predicted arrival of millions of foreign visitors for the
2010 World Expo;



--the desire to see a public education campaign against
spitting; and



--a request to the Shanghai FAO to hold more regular briefings.




14. (SBU) Pol/Econ Chief added the Consulate's thanks for the
FAO's support to official USG visits in the past year, but he
also expressed the Consulate's hope that the FAO would not
interfere in Consulate receptions in the future as had been the
unfortunate case once earlier in 2009. (Shao and his colleagues
made no response on that point.)



FAO: "We Want to Hear about your Difficulties"

-------------- --




15. (SBU) At the meeting's conclusion, the FAO representatives
thanked the assembled diplomats for their complaints and
constructive recommendations and promised to hold similar
meetings every 3-4 months to "hear about your difficulties."
Shao reiterated that the meeting was the "first of its kind" and
said he hoped there will be similar exchanges in the future.
SCHUCHAT